Frequently asked questions
Do you have a question about the Gouda Cheese Experience? Here you will find answers to the most frequently asked questions we encounter every day. Is your question not listed here? Then don't hesitate to contact us!
General
Check out the most frequently asked questions about practical info at the Gouda Cheese Experience here, so you'll be prepared to set off.
Payment and facilities
Yes, toilets are available, including a disabled toilet.
In most cases, you can also pay in cash. If you want to be sure what applies on the day, just ask at the box office.
Yes, you can pay by credit card at the till in the shop and in our restaurant.
Visit and rules
Count on an average of 60 to 90 minutes, depending on how extensively you want to see and do everything.
There is limited space for personal items. Preferably do not bring too big bags.
Yes, this is allowed for private use. We do ask you to be considerate of other visitors.
No, pets are not allowed and there is no temporary shelter. Assistance dogs are of course welcome.
Eat, drink and shop
Yes, there is a shop where you can buy beautiful (cheese) products and souvenirs.
Sure. Enjoy delicious cheese dishes in our restaurant. There you can taste again what you have just learned and seen during the Experience!
Accessed
Yes, you can. Just keep in mind that it can be a bit tighter at busy times.
Yes. The Experience is at ground level and suitable for wheelchair and mobility scooter users. There is also a disabled toilet.
What to expect
For all ages. Children under 4 may sometimes be less aware of the story, but often have plenty of fun.
You will step into the story of Gouda cheese and experience it with all your senses. Discovery walls, virtual milking, turning cheeses, the age-old hand clapping and, of course, a tasty conclusion with real Gouda cheese.
Tickets
Buy tickets, change or gift? Here you'll find all the answers, plus tips on ticket problems, so you can quickly complete your visit and get in without worry.
Gift tickets
Yes, you can do so with a gift voucher. This is without a fixed date and therefore ideal to give as a gift.
Ticket problems
Check your spam or junk mail first. Still haven't found anything? Contact us and we will send you the confirmation again.
The unique barcodes are reliable. If something does go wrong, we will find a suitable solution together.
Make sure the barcode is clearly visible on your screen or printout. If you can't, bring your confirmation email with you and we will help you at the checkout.
You may, but it is not necessary. We can also digitally scan your ticket from your phone or tablet.
Change or cancel your ticket
No, a ticket is valid during opening hours and we unfortunately cannot offer refunds in case of unforeseen circumstances.
Unfortunately no. If you cannot make it, feel free to email us and we will help you find a suitable solution.
Yes. Email info@goudacheese-experience.com or contact us by phone on 0182 787 934, and we'll check it out with you.
Order tickets
Yes, you can. On busy days, though, buying online is smart so you can be sure to visit when you want.
No, you don't have to! Children up to and including 4 years old can come along for free.
A ticket for the Gouda Cheese Experience gives access for one person.
The price varies according to age. On the ticket page you will find all the current prices per ticket type.
You buy your entrance ticket online or at the cash desk in the shop.
Tickets via third parties
We recommend booking through our own channels. If you bought through a third party and something is not right, please also contact us and we will see what is possible.
Groups, events and business
Going out with a group or celebrating something? Find out what is possible for groups, meetings and events. Get in touch and we will be happy to think along with you about a suitable interpretation.
Group visit
Customisation is possible on a regular basis. Mail us with your wishes and we will think along with you.
Yes, groups are welcome. Get in touch to choose the best option and time together.
Rentals and events
We often are. We are happy to discuss what suits your moment and group size.
Yes, you can. Send an email to info@goudacheese-experience.com and briefly tell us what you are looking for, and we will get in touch with you.
Parking and accessibility
Coming to Gouda by car or public transport? Check out parking options, walking times and handy directions so that you arrive smoothly and start the Experience stress-free!
Public transport and route
Yes, there is even a special Cheese Bus driving around the region! Check the current route and times at the carrier or VVV.
Yes. From Gouda station, it's about a 5-minute walk.
Parking
Rates vary by location. You can find the current prices on the car park website.
That varies per car park or car park. Check the opening hours on the website of the relevant car park.
Yes, there are several car parks and car parks in the area. The nearest car park is within walking distance on Nieuwe Markt
Do you have another question?
Is your question not listed here? Then feel free to contact us and we will be happy to help you. Hope to see you soon in Gouda!
Ready for your interactive cheese journey?
Gouda cheese is a complete experience that you will live at the Gouda Cheese Experience. Order your tickets and be enchanted from the first smell to the last bite in the heart of Gouda.
